Last Updated: June 7, 2026

Welcome to StepUp HRM (referred to as "StepUp", "we", "us", or "our"). These Terms & Conditions (the "Agreement") constitute a legally binding agreement between StepUp and the organization or entity registering for the services ("Client", "you", or "your").

By signing an Order Form, registering for an account, or accessing the StepUp cloud-based Human Resource Management System (HRMS) Software-as-a-Service (SaaS) platform (the "Software"), you agree to be bound by these terms. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

1. Definitions and Interpretation

In this Agreement, the following terms shall have the respective meanings:

• "Subscription Fees" means the monthly or annual fees payable by the Client to StepUp as specified in the pricing structure or Order Form.
• "Subscription Term" means the duration of your active subscription, including the initial term and any subsequent renewals.
• "Users" refers to any employees, contractors, or representatives of the Client authorized to access the Software.
• "Malware / Virus" means any code, file, script, or program designed to interfere with, damage, disrupt, or gain unauthorized access to computer systems, data, or software.

2. Client Responsibilities

The Client agrees to comply with the following operational and security responsibilities:

• Maintain confidentiality of all user accounts, passwords, and access credentials.
• Ensure that all registered Users use the Software in accordance with this Agreement and local employment and data privacy regulations.
• Promptly notify StepUp of any suspected unauthorized access, data breach, or security incident.
• Prevent the transmission or uploading of any files or data containing Malware, Viruses, or other destructive elements.

3. Subscription Term & Termination

Subscriptions automatically renew at the end of each billing cycle (monthly or annually) unless either party provides at least 30 days' written notice of non-renewal.

StepUp reserves the right to suspend or terminate access to the Software if Subscription Fees remain unpaid for more than 14 days past their due date. Upon termination of service, all outstanding final settlements and historical data archives will be made available for export in standard formats (CSV/PDF) for a period of 30 days before deletion.

4. Proprietary Rights

StepUp retains all right, title, and interest in and to the Software, including all related intellectual property rights, system updates, and custom integrations. No rights are granted to the Client other than the limited right to access and use the Software during the active Subscription Term.

Any feedback, suggestions, or improvement requests provided by the Client regarding the Software may be implemented by StepUp without any royalty or compensation obligations.

5. Data Privacy and Security

We take your data security seriously. Both parties agree to handle personal data in strict compliance with applicable local data protection regulations, including the Kenya Data Protection Act and general international privacy frameworks.

StepUp implements robust technical and organizational measures to safeguard Client data, prevent unauthorized access, and perform regular backups. Client data will only be processed for the purpose of providing, maintaining, and improving the HRMS services.

6. Confidentiality

Each party agrees to protect the confidential information of the other party with at least the same degree of care it uses to protect its own confidential information. Confidential information includes non-public business plans, system architectures, customer databases, and employee records.

7. Limitation of Liability

To the maximum extent permitted by law, in no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. StepUp's maximum aggregate liability for any claims arising out of this Agreement shall not exceed the total amount paid by the Client in the 12 months immediately preceding the event giving rise to the claim.

8. Service Level Commitments (SLA)

We strive to provide highly reliable HR software for your business operations. Our service commitments include:

• Platform Availability: A target uptime of 99.9% excluding scheduled maintenance windows.
• Scheduled Maintenance: Maintenance requiring downtime will be scheduled during off-peak hours (typically weekends or between 11:00 PM and 4:00 AM EAT), with at least 48 hours' prior notification to Client administrators.
• Customer Support: Technical support is available via email and chat during business hours (Monday to Friday, 8:00 AM to 5:00 PM EAT). Support tickets will be prioritized based on severity.